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FAQ

ABOUT THE PRODUCT 

  1. What is Makkuli?

Dating back to the 10th century, Makkuli is the oldest alcoholic beverage in Korea.

Made from rice, nuruk (traditional fermentation starter), and water, it has a smooth body and subtly tart taste profile, which comes from lactic acid bacteria. It is typically a touch sweet, with an average Alcohol By Volume (ABV) of 6%.

The name makkuli literally means ‘roughly filtered,’ and yes - it is roughly filtered! Makkuli has an opaque white appearance due to the delicate rice sediment remaining in the drink. The sediment greatly enhances the flavor, body and aroma of the drink, so be sure to give makkuli a quick stir or shake before consuming! 

  1. What is nuruk?

A traditional Korean fermentation starter, nuruk is a spontaneously fermented grain (ie. wheat, rice) cake that consists of various microorganisms and yeasts. Nuruk’s microorganisms provide enzymes that break down the rice’s starches into sugar, and yeasts to convert the sugar into alcohol.

Sometimes referred to as a ‘wild’ culture, the composition of a nuruk and its resulting microorganisms vary depending on the region where the nuruk is made. Nuruk lends an earthy, sometimes ‘funky’ flavor profile to Korean alcohol (including makkuli)!

Nuruk is fundamental to the taste of makkuli, and as a result, makkuli tastes different from region to region (just like how a particular region's climate, soils and terrain affect the taste of wine).

  1. What does Makku mean?

Makku is a play on the word ‘makkuli’, which is also spelled ‘makku-li.’ We understand that it’s hard to remember or pronounce ‘makkuli’, so we wanted to provide a short, memorable word as a first step.

  1. Why do I need to shake the can before drinking?

As Makku is lightly filtered, rice sediment settles at the bottom of the drink over time. This rice sediment enhances the texture and flavor of the drink, so it is important to gently shake the can, or pour the entire drink into a cup, to mix the rice sediment back into the body of the drink. Be careful not to vigorously shake the can, as the drink is carbonated and can overflow upon opening. Alternatively, you can let the drink settle for a minute after you have shaken the can. 

  1. Is it gluten free?

Makkuli can be gluten free, depending on what kind of nuruk is used. Usage of wheat-based nuruk in makkuli lends to an earthier, funkier, more complex flavor, and usage of rice-based nuruk lends to a cleaner, simpler, taste. 

To provide an easy to drink, smooth makkuli that also provides nuanced depth, we use a blend of both wheat and rice based nuruk. However, our resulting products all meet the threshold of being gluten free, as per the U.S. Food and Drug Administration (the U.S. government's regulatory arm that oversees food and beverage labeling, including some Alcoholic products). 

The threshold for being gluten-free as per the FDA is <20 ppm (parts per million). Most people with celiac disease can tolerate foods with very small amounts of gluten, and other countries and international bodies use this same criteria. 

Our gluten level per can is <5 ppm.

 

ABOUT YOUR ORDER 

Please note that we ship all orders through a Third Party Fulfillment provider. For all order inquiries, please contact our Third Party Fulfillment provider at support@d2cbeverages.freshdesk.com

  1. What States do you ship to?

AK,AR,AZ,CA,CO,CT,DC,FL,GA,HI,ID,IN,KS,KY,LA,MA,MN,MO,MT,NC,NH,NE,NJ,NM,NV,NY,OH,RI,SC,WI,WY,IL,TX,WA

  1. Why do you only sell 16 packs? 

While we are so excited to offer wider access to our products, it is unfortunately very expensive to ship alcohol. 

Due to federal regulations, we are only able to ship to customers who are over the age of 21, and someone over the age of 21 must be home to receive and sign the package. This service incurs an additional shipping cost. 

Additionally, to be compliant with the law, we must fulfill all orders through a Third Party Service provider, which adds on an extra layer of fees. To provide Makku on our website, we are only able to sell 16 packs to cover all of these services. 

For smaller purchases, please visit our store locator to find a store or restaurant near you! 

  1. Do I need to be home to receive my package? 

Yes! Any alcohol shipment in the US requires someone over the age of 21 to physically show a valid ID and receive the package. 

  1. How much is shipping?

All orders have a flat rate shipping of $10. 

  1. How long does it take my order to ship? 

Orders are fulfilled within 24-48 hours, and orders are only shipped out on business days. Depending on your location, orders will be delivered within 2-7 business days after shipment. From time to time, there may be some delays, so please email support@d2cbeverages.freshdesk.com if you have any questions. 

  1. May I get a refund? 

We fulfill all orders through a Third Party Service provider, so it is to their discretion whether they are willing to refund your order. Generally, only severely damaged packages will be refunded. For all order inquiries, please contact our Third Party Fulfillment provider at support@d2cbeverages.freshdesk.com. If you need additional support, please email us at hi@drinkmakku.com and we will do our best to assist you! 

 

ABOUT ROUTE (Package Protection and Visual Tracking)

  1.  What is Route?

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the post-purchase experience.

Route Protect
Route Protect is premium package protection for your online orders. When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise.
The Route App (Free)
The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers–dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.  Haven’t downloaded the app yet? Download here

    2.   Where is my order?

Download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

    3.   What are Route’s Policies?

All policies are listed here 

    4.   How do I file a shipping issue for my lost, stolen or damaged order?

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here